issue resolution, training, process review, new business needs),oAccountable for supporting solution design and implementation for releases.oEstablish strong working relationships with leadership in office and regions.oServe as the escalation point for the offices in the network of support.oLead all aspects of reoccurring calls with offices and monthly calls with subject matter experts.oPresent to senior leaders on overall adoption of network.oLead or support (depending on need) trainings on key business and system processes. •Strong leadership skills •Willingness to take a customer service approach in supporting offices and users.•Skilled at facilitating cross-functional projects in an efficient yet collaborative manner.•Excellent written / verbal communication skills, and follow-up skills.•Written and spoken proficiency in English and preferably French.•Strong analytical skills and creative problem-solving skills.•Advanced