location_0_addressRegionName

location_0_addressCountryName

INTEGRATED

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

Operator

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services. Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.

KBSkills

ACTIVE

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<head>
<meta name="SAL.ID" content="30465769" />
<meta name="SAL.DATE" content="2025-04-27 12:49:25" />

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<title>Helpdesk Operator</title>
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<script>
 const locations_koordinates = [
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 ];
 const locations_text = [
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<body>
<div id="job_summary" style="display:none"></div>
<main class="container_IA ifix">
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 <div class="logo_IA" target="_blank"><img src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e009.png" alt="company logo" width="72" height="58" /></div>
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 <img src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e001.jpg" width="900" height="312" alt="the finger selects a character on the display"/>
 <div style="margin-top: -2rem;" class="content_IA p-inline_IA">
 <h1> Helpdesk Operator</h1>
 <ul class="job-details">
 <li styleprop="jobLocation" stylescope="" styletype="http://schema.org/Place"><span class="job-detail" styleprop="address" stylescope="" styletype="http://schema.org/PostalAddress">
 <spl-job-location formattedaddress="Luxembourg" workplacetype="on_site"></spl-job-location>
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 <li class="job-detail" styleprop="employmentType">Full-time</li>
 <div styleprop="hiringOrganization" stylescope="" styletype="http://schema.org/Organization"></div>
 </ul>
 <div class="job-sections"> 
 
 <p><strong>Job based in Luxembourg.</strong></p><h2>Company Description</h2><p>Arηs is a fully <strong>independent</strong> group of companies specialized in managing complex <strong>IT projects and systems</strong> for <strong>large organisations</strong>, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.</p><p>We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.</p><p>Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.</p><h2>Job Description</h2><p><strong>Tasks:</strong></p><ul><li>Act as a second line of support for all technical support issues.</li><li>Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.</li><li>Onboarding of new Staff.</li><li>Provide support in the Video conferencing domain.</li><li>Provide training for the usage of Video conferencing rooms.</li><li>Provide support for IT equipment.</li><li>Provide support in user account management, password reset etc.</li><li>Provide support in the domain of MS 365</li><li>Provide support in all IT-related domains.</li></ul><h2>Qualifications</h2><ul><li>Bachelor's plus a minimum of 3 years of relevant professional experience</li><li>Fluency, in English, to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).</li><li>Proven experience in IT/ security support team</li><li>Experience in providing support to users</li><li>Ability to understand and identify user needs.</li><li>Ability to work autonomously and proactively.</li><li>Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service.</li><li>Capability to contribute to ongoing projects.</li><li>Knowledge of M365, Azure and best practice methodologies  (ITIL or similar).</li><li>Experience in providing User trainings.</li><li>Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf in meeting rooms.</li></ul>
 
 
 <div class="full-width_IA bottom-bild"> <img src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e008.jpg" alt="Arns Group Building crop" width="1000" height="208" loading="lazy"> </div>
 <div class="firme-details_IA full-width_IA p-inline_IA bg-primary_IA">
 <dl>
 <dt>Company Size</dt>
 <dd>5.000 to 9.999 employees</dd>
 <dt>Industry</dt>
 <dd>Computer/IT Services</dd>
 <dt>Year Founded</dt>
 <dd>2003</dd>
 <dt>Website</dt>
 <dd>arhs-group.com</dd>
 </dl>
 </div>
 </div>
 </div>
 </div>
</main>
</body>
</html>

ARHS Developments

Helpdesk Operator

<div id="job_summary"></div><div class="header_IA p-inline_IA"><div class="logo_IA"><img alt="company logo" height="58" src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e009.png" width="72"/></div></div><img alt="the finger selects a character on the display" height="312" src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e001.jpg" width="900"/><div class="content_IA p-inline_IA"><h1> Helpdesk Operator</h1><ul class="job-details"><li/><li class="job-detail">Full-time</li><li><div></div></li></ul><div class="job-sections"><p><strong>Job based in Luxembourg.</strong></p><h2>Company Description</h2><p>Arηs is a fully <strong>independent</strong> group of companies specialized in managing complex <strong>IT projects and systems</strong> for <strong>large organisations</strong>, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.</p><p>We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.</p><p>Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.</p><h2>Job Description</h2><p><strong>Tasks:</strong></p><ul><li>Act as a second line of support for all technical support issues.</li><li>Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.</li><li>Onboarding of new Staff.</li><li>Provide support in the Video conferencing domain.</li><li>Provide training for the usage of Video conferencing rooms.</li><li>Provide support for IT equipment.</li><li>Provide support in user account management, password reset etc.</li><li>Provide support in the domain of MS 365</li><li>Provide support in all IT-related domains.</li></ul><h2>Qualifications</h2><ul><li>Bachelor's plus a minimum of 3 years of relevant professional experience</li><li>Fluency, in English, to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).</li><li>Proven experience in IT/ security support team</li><li>Experience in providing support to users</li><li>Ability to understand and identify user needs.</li><li>Ability to work autonomously and proactively.</li><li>Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service.</li><li>Capability to contribute to ongoing projects.</li><li>Knowledge of M365, Azure and best practice methodologies  (ITIL or similar).</li><li>Experience in providing User trainings.</li><li>Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf in meeting rooms.</li></ul><div class="full-width_IA bottom-bild"><img alt="Arns Group Building crop" height="208" src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e008.jpg" width="1000"/></div><div class="firme-details_IA full-width_IA p-inline_IA bg-primary_IA"><dl><dt>Company Size</dt><dd>5.000 to 9.999 employees</dd><dt>Industry</dt><dd>Computer/IT Services</dd><dt>Year Founded</dt><dd>2003</dd><dt>Website</dt><dd>arhs-group.com</dd></dl></div></div></div>

2nd Level Support

Best Practices

Cloud Computing

Computer Security

Customer Support/Service

Data Science

English Language

Help Desk

ITIL (IT Infrastructure Library)

Information Technology & Information Systems

Machine Learning

Management of Information Systems/Technology (MIS)

Microsoft Outlook

Microsoft SharePoint

Microsoft Windows Azure

Mobile Applications Development

Needs Assessment

Onboarding

Software Development

Software Development Lifecycle (SDLC)

Technical Support

Training/Teaching

User Account Administration

Videoconferencing

monster

Technical Support Representative

<!DOCTYPE html>
<html lang="en">
<head>
<meta name="SAL.ID" content="30465767" />
<meta name="SAL.DATE" content="2025-04-27 12:49:20" />

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 <h1> Helpdesk Operator</h1>
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 <h2>Company Description</h2><p>Arηs is a fully <strong>independent</strong> group of companies specialized in managing complex <strong>IT projects and systems</strong> for <strong>large organisations</strong>, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.</p><p>We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.</p><p>Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.</p><h2>Job Description</h2><p><strong>Tasks:</strong></p><ul><li>Act as a second line of support for all technical support issues.</li><li>Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.</li><li>Onboarding of new Staff.</li><li>Provide support in the Video conferencing domain.</li><li>Provide training for the usage of Video conferencing rooms.</li><li>Provide support for IT equipment.</li><li>Provide support in user account management, password reset etc.</li><li>Provide support in the domain of MS 365</li><li>Provide support in all IT-related domains.</li></ul><h2>Qualifications</h2><ul><li>Bachelor's plus a minimum of 3 years of relevant professional experience</li><li>Fluency, in English, to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).</li><li>Proven experience in IT/ security support team</li><li>Experience in providing support to users</li><li>Ability to understand and identify user needs.</li><li>Ability to work autonomously and proactively.</li><li>Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service.</li><li>Capability to contribute to ongoing projects.</li><li>Knowledge of M365, Azure and best practice methodologies  (ITIL or similar).</li><li>Experience in providing User trainings.</li><li>Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf in meeting rooms.</li></ul>
 
 
 <div class="full-width_IA bottom-bild"> <img src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e008.jpg" alt="Arns Group Building crop" width="1000" height="208" loading="lazy"> </div>
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 <dl>
 <dt>Company Size</dt>
 <dd>5.000 to 9.999 employees</dd>
 <dt>Industry</dt>
 <dd>Computer/IT Services</dd>
 <dt>Year Founded</dt>
 <dd>2003</dd>
 <dt>Website</dt>
 <dd>arhs-group.com</dd>
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<div id="job_summary"></div><div class="header_IA p-inline_IA"><div class="logo_IA"><img alt="company logo" height="58" src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e009.png" width="72"/></div></div><img alt="the finger selects a character on the display" height="312" src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e001.jpg" width="900"/><div class="content_IA p-inline_IA"><h1> Helpdesk Operator</h1><ul class="job-details"><li/><li class="job-detail">Full-time</li><li><div></div></li></ul><div class="job-sections"><h2>Company Description</h2><p>Arηs is a fully <strong>independent</strong> group of companies specialized in managing complex <strong>IT projects and systems</strong> for <strong>large organisations</strong>, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.</p><p>We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.</p><p>Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle.</p><h2>Job Description</h2><p><strong>Tasks:</strong></p><ul><li>Act as a second line of support for all technical support issues.</li><li>Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible to hardware, software and equipment.</li><li>Onboarding of new Staff.</li><li>Provide support in the Video conferencing domain.</li><li>Provide training for the usage of Video conferencing rooms.</li><li>Provide support for IT equipment.</li><li>Provide support in user account management, password reset etc.</li><li>Provide support in the domain of MS 365</li><li>Provide support in all IT-related domains.</li></ul><h2>Qualifications</h2><ul><li>Bachelor's plus a minimum of 3 years of relevant professional experience</li><li>Fluency, in English, to at least B2 level according to the CEFR (Common European Framework of Reference for Languages).</li><li>Proven experience in IT/ security support team</li><li>Experience in providing support to users</li><li>Ability to understand and identify user needs.</li><li>Ability to work autonomously and proactively.</li><li>Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service.</li><li>Capability to contribute to ongoing projects.</li><li>Knowledge of M365, Azure and best practice methodologies  (ITIL or similar).</li><li>Experience in providing User trainings.</li><li>Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf in meeting rooms.</li></ul><div class="full-width_IA bottom-bild"><img alt="Arns Group Building crop" height="208" src="https://media.newjobs.com/ftpinta/xmboostarhs1luxx/xmboostarhs1luxx_e008.jpg" width="1000"/></div><div class="firme-details_IA full-width_IA p-inline_IA bg-primary_IA"><dl><dt>Company Size</dt><dd>5.000 to 9.999 employees</dd><dt>Industry</dt><dd>Computer/IT Services</dd><dt>Year Founded</dt><dd>2003</dd><dt>Website</dt><dd>arhs-group.com</dd></dl></div></div></div>

OFFSITE

PART_TIME

Operations Officer

These functions are carried out by specialists with expertise across all business units, and include Communications, Compliance, Finance, Human Resources, Information Security, Internal Audit, Legal, Organisation & Digital, Risk and Tax departments. The role of the function is to contribute to the development and implementation of a coherent and smart framework (proactive, uniform, and integrated) for the oversight of operational risks within the Bank, including the establishment of the requirements for a sound internal control system.

Bank Pictet & Cie

Operational Risk Officer

<div id="job_summary"></div><div class="header_IA p-inline_IA"><a class="logo_IA" href="#" rel="nofollow noopener noreferrer" target="_blank"><img alt="Bank Pictet Luxembourg logo" src="https://media.newjobs.com/ftpinta/xrehbeindex/xrehbeindex_e5660.svg" width="200"/></a></div><img alt="Zurich Office during sunny day" height="396" src="https://media.newjobs.com/ftpinta/xrehbeindex/xrehbeindex_e5659.webp" width="1000"/><div class="content_IA p-inline_IA"><div class="alt-title_IA full-width_IA p-inline_IA bg-primary_IA"><h1>Operational Risk Officer</h1></div><div class="code-styles__CodeContainer-sc-5966abe4-0 eJbhmn code-component"><h2>Your team</h2><p>The <b>Pictet Group</b> is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centres worldwide, and currently employs over 5200 people. Pictet has been present since 1989 in Luxembourg, where it employs over 700 people.</p><p><b>Corporate Functions</b> includes the Group’s non-banking activities and employs more than 600 people. These functions are carried out by specialists with expertise across all business units, and include Communications, Compliance, Finance, Human Resources, Information Security, Internal Audit, Legal, Organisation & Digital, Risk and Tax departments.</p><p>
The role of the function is to contribute to the development and implementation of a coherent and smart framework (proactive, uniform, and integrated) for the oversight of operational risks within the Bank, including the establishment of the requirements for a sound internal control system.<br/></p><h2>Your role</h2><ul><li>Oversee the implementation of the operational risk framework across the Bank to ensure that it is both adequate and effective, through facilitation, challenging and monitoring.</li><li>Oversee the execution of operational controls by the Business Lines through risk awareness, control testing and deep dive campaigns and by challenging risk management and internal control practices (e.g. RCSA, issue and action management).</li><li>Provide the Bank’s management and governing bodies with regular and detailed reporting on the incurred risk exposures and on status of mitigating actions.</li><li>Work with multiple stakeholders within the Business Lines, from the various departments (Compliance, Legal, etc.), across the different Bank locations with the support of the Group Risk.</li><li>Oversee the operational risk events in line with the framework in place.</li><li>Report operational risk analytics to top management.</li></ul><h2>Your profile</h2><p><u>Qualifications and experience:</u></p><ul><li>Master’s degree in Finance</li><li>Minimum 5 years of experience in a similar role or in internal audit department.</li></ul><p><u>Specific knowledge:</u></p><ul><li>Excellent knowledge of MS Office (Word, Excel, PowerPoint), Tableau. </li><li>Strong knowledge across a broad set of wealth management risks. </li></ul><p><u>Language skills:</u></p><ul><li>Written and spoken fluency in French and English.</li></ul><p><u>Personal qualities:</u></p><ul><li>Team spirit and collaboration. </li><li>Result-oriented mindset. </li><li>Precise and synthetic communication skills.</li></ul><h2>Note</h2><p>We will not accept any CVs from agencies.</p><p>
In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.</p><p><b>Flexible and modern ways of working</b><br/>
As a responsible and supportive employer, we promote the well-being of our employees through a set of flexible working arrangements, ranging from a work-from-home policy for eligible functions to opportunities for annualised part-time leave and extended parental leave. </p><h2>Diversity & Inclusion</h2><p><strong><em>Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.</em></strong></p></div><h2 style="margin-top:4rem">We look forward to receiving your application</h2><p><strong>Please apply directly via the Monster apply button</strong>.</p><div class="ueber-firmen_IA full-width_IA p-inline_IA bg-gray_IA"><h2>About us </h2><p>Pictet is an investment-led service company, offering wealth management, asset management and related services. We are an independent investment partnership known for our long-term mindset, responsible approach to business and entrepreneurial spirit.</p><p>These principles have defined us since 1805. For our clients, colleagues, and wider society, we always aim to do the right thing and honour our commitment to enduring quality.</p><p>With more than CHF 686 billion in assets under management or custody as of December 31st 2023, Pictet is today one of the leading Europe-based independent wealth and asset managers.</p><section class="accordion_IA"><details><summary>
 Key figures
 </summary><div class="flex-figures"><div class="figure"><div class="figure-number">736
 <small>BN EUR</small></div><p>Assets under management or custody*</p></div><div class="figure"><div class="figure-number">1.570
 <small>BN CHF</small></div><p>Operating income**</p></div><div class="figure"><div class="figure-number">28.2
 <small>percent</small></div><p>Total capital ratio**</p></div><div class="figure"><div class="figure-number">198
 <small>percent</small></div><p>Liquidity coverage ratio***</p></div><div class="figure"><div class="figure-number">5400+</div><p>Full-time equivalent employees</p></div><div class="figure"><div class="figure-number">30</div><p>Offices in financial centres worldwide</p></div></div><p>
 *Figure as of 30 September 2024 <br/>
 **Figures as of 30 June 2024 <br/>
 ***Figure as of 31 December 2023
 </p></details></section></div><h3 style="margin-top:2rem"> Pictet in Motion - Apr. 2024 </h3><div class="flex-videos_IA full-width_IA"><div class="flex-video-wrapper_IA"><div class="videos_IA"> </div></div></div><div class="firme-details_IA full-width_IA p-inline_IA bg-primary_IA"><dl><dt>Company Size</dt><dd>2.500 to 4.999 employees</dd><dt>Industry</dt><dd>Banking and Consumer Lending</dd><dt>Year Founded</dt><dd>1805</dd><dt>Website</dt><dd><a href="https://www.pictet.com" rel="nofollow noopener noreferrer" target="_blank">pictet.com</a></dd></dl></div></div>

Asset Management

Bank Management

Banking Services

Campaigns

Communication Skills

Congestive Heart Failure

Control Systems

Entrepreneurship

Finance

Financial Compliance

French Language

Human Resources

Information/Data Security (InfoSec)

Internal Audit

Investment Services

Legal

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Operational Audit

Risk

Risk Analysis

Risk Management

Tableau

Wealth Management

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